How our partner network works

fusion signage works alongside our partner network to make sure customers have the right support for both their software and their wider digital signage setup your integrator will often be your first point of contact, particularly for anything related to licences, hardware or installation what can my integrator help with? your integrator can usually assist with purchasing new fusion signage licences renewing existing licences screen and hardware recommendations installation and deployment media players and accessories network or on site requirements general advice about your digital signage setup because your integrator is often familiar with your wider environment, they're a great place to start if you're unsure whether an issue is related to fusion signage, your screen, your network or another part of the setup what can fusion signage support help with? our support team is here to help with anything relating to the fusion signage software platform this can include uploading and managing content playlists and scheduling screen pairing and connectivity user access and permissions platform features and settings troubleshooting unexpected behaviour within fusion signage in some cases, we'll work directly with your integrator while troubleshooting so everyone has the information they need who should i contact first? if you're not sure, you can contact either your integrator or fusion signage support if the issue sits outside of fusion signage, such as a hardware fault or installation issue, we may recommend getting your integrator involved likewise, if your integrator believes something is related to the fusion signage platform, they can reach out to our team for further assistance looking for something else? we can’t wait to hear about it reach out to our sunshiney support and we'll be in touch in a flash